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Privacy Notice

Decibel-security,, processes personal data in the course of its business activities.

This document is to provide our customers with information about what we do with this data and to advise them of their rights under the General Data Protection Regulation (GDPR), the European legislation replacing the Data Protection Act 1998 on May 25th 2018

Our primary lawful basis for the processing of personal data is contract. This is because we need to hold certain information about our customers in order to be able to carry out the work we are contracted to do, or to respond to enquiries and requests for service. The kinds of information we may hold include:

  • names
  • addresses
  • contact information – including telephone numbers and email addresses
  • bank details
  • credit card information
  • details of financial transactions with us

We use this information to:

  • respond to enquiries from customers and potential customers
  • communicate with our customers
  • perform our contracts
  • process payments for the services that we provide
  • comply with statutory requirements for financial record keeping.

We also have a legitimate interest in contacting our current customers to advise on the availability of upgrades, enhancements and additions to the systems and services we provide, if we believe they would be beneficial.

We will retain enquiry, design, installation, commissioning, service records and other contract documentation relating to the systems and services we provide, which may include personal data, for the duration of any contract plus a further 2 years. This is in line with the requirements of our industry accreditation body.

Financial transaction records are retained until the end of the financial year and then for a further 6 years in line with statutory requirements.

In order to fulfil our contract with you we will, where necessary share essential information about you and your security system with our alarm monitoring centre and (if you have chosen a monitored contract), the police force covering your area. We sometimes also need to work with third parties who provide consulting, support and technical services to deliver and implement solutions. We may share your information with these third parties as necessary to fulfil the services you have requested

We use a third party provider to manage our website and social media interactions. If you send us an enquiry via our website, or a private or direct message via social media the data will be processed by our third party provider on our behalf.

Further information about the collection and usage of information when you visit our website can be found by clicking here:

We will retain your personal data securely and will not make it available to any other organisations

If we wish to use your personal data for any reasons other than outlined above we will seek your consentbefore doing so. If you consent to your data being used, you have the right to withdraw that consent at any time.

You have the following rights:

  • To request a copy of your personal data
  • To request rectification if anything is inaccurate
  • To restrict our processing of your data
  • To object to our processing of your data
  • To request erasure of your data

You also have the right to lodge a complaint with the supervising authority if you believe your personal data has been handled incorrectly. In the UK the supervising authority is The Office Of The Information Commissioner (


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